If submissions grow thirty percent next year and you hire nobody, what breaks first?
The E&S flood made your desk the bottleneck. The appetite guide is a PDF nobody reads, and retail agents quietly shop the shops that answer faster. You don't need a platform. You need underwriting capacity without the hire you can't get approved. Here is where we start.
MGAs leak in the same place first: underwriters reading submissions that were never going to bind, while the pile grows fifty percent and the desk grows not at all. So that's where we start. Not with a platform, not with a roadmap. With the system that pays for the rest.
The triage. Every inbound submission read, structured, and scored against your appetite before an underwriter ever sees it. Writeable business reaches the desk with the file assembled. Out-of-appetite business gets declined the same day, politely, broker relationship intact. Every three-day declination is a broker deciding who to call next time. The math is simple: if your desk clears even two more submissions per underwriter per day, the program's capacity grows without a single hire.
The queue. Once triage runs, we rank what's left by expected premium, so the best risks are always looked at first. Not whichever broker shouted loudest. Premium per underwriter hour is the number that moves, and it moves fast when the desk stops reading dead submissions.
Once those two run, the rest of this page is paid for.
The Submission Audit. We pull last quarter's submission pile from your inbox and systems, zero desk hours from your team. In ten business days you get the dead-on-arrival rate, the days-to-declination, and the underwriter hours lost to risk you'd never write. A fixed fee, credited in full against the first retainer month if you continue. Under ten thousand dollars of recoverable desk capacity and you pay nothing.
Your job not on the list? Good. The list is where we usually start, not where we stop. Tell us the job in three sentences and we'll come back with a straight answer: buildable or not.
You already know the pitch: one platform, annual license, an implementation quarter, your desk migrates onto it. Here is the honest difference.
| The workbench | What we build | |
|---|---|---|
| Where it lives | Their cloud, your desk moves | Your systems, your desk stays |
| What it costs | Annual license per seat, implementation on top | Monthly retainer, no build fee, no seats |
| What fits | Their appetite model, tuned for everyone | Your appetite, your guidelines, your paper |
| Who it needs | A migration quarter and a champion | Six weeks, no new logins |
| How it ends | The license renews | The numbers stop justifying it, you cancel |
The same three constraints, at nearly every desk we sit down at.
Across the market, more than half of inbound submissions are out of appetite or incomplete. Underwriters read them anyway. That is the desk's day, gone.
Submissions that sit longer than a few days lose the account to whoever quoted first. Speed is the only loyalty program a broker has.
Rank the same queue by expected premium and the desk clears its best risks first. Same people, same paper, twice the premium per hour.
Your data doesn't leave your walls. No new logins for your team to learn.
Integrations include but aren’t limited to: Salesforce · Power BI · Excel · Outlook · Thomson Reuters
Field notes on the same problems: submission triage · loss runs · commission reconciliation
Monthly retainer, monthly report with numbers. If the numbers stop justifying it, you should cancel. We'll say so first.
What the retainer covers: triage and the ranked queue first, then the rest of the menu as the desk absorbs them. One cleared extra submission per underwriter per day is a percentage point of premium. The retainer prices in well under that.
Sample metrics. Yours arrive in the first report.
The Submission Audit: fixed fee, ten business days, credited in full if you continue. Rather talk first? Book a call, straight answer within one business day.